Shipping policy

Shipping Policy

Thank you for choosing us for your catering needs! We are committed to delivering fresh, high-quality food right to your event or workplace. Please review our shipping policy below:

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Delivery Areas

We currently offer delivery to selected locations. If you're unsure whether we deliver to your area, please contact us before placing an order.
Note: We reserve the right to decline delivery to certain postcodes.

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Delivery Charges

• Free Delivery is available on all orders over £200.

• We do not offer delivery for orders below the £200 minimum.

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Order Lead Time

• We require advance notice for all orders. All catering orders should be placed at least 72 hours before the desired delivery date.

• For larger or custom orders, we recommend ordering 3–5 business days in advance to ensure availability.

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Delivery Windows

We aim to deliver within the specified time window you select during checkout.

• Deliveries are typically made Monday–Friday between 9:00 AM and 10:00 PM.
  

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Receiving Your Order

• A recipient must be available at the delivery address to accept the order.

• If no one is available, and we’re unable to deliver, your order will be considered fulfilled and non-refundable.

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Delays & Issues

While we aim for timely deliveries, unforeseen events (traffic, weather, etc.) may occasionally cause delays. We will notify you as soon as possible in such cases.

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Questions?

If you have questions about your delivery or need to make changes, please contact us at:
📞 028 3753 7891
📧 orders@orchardhillscatering.com